Employment loyalty on rhythm Essay Example | Topics and Well Written Essays - 2500 words

Employment loyalty on rhythm - Essay Example I am very interested to find out what drives employee loyalty and commitment considering the fact that the company and its sector are at a disadvantage in the areas of stability, resources, among other advantages that bigger companies enjoy. Rabin (2003) extensively discussed loyalty and its effect on organizational behavior. According to him, along with the identification with an organization, employee loyalty represents an individual and psychological bond between an employee and an organization. (p. 867) That is why it is pivotal in overall strategy of companies to produce value for consumers, achieve competitive advantage and, eventually, achieve profitability. Needless to say, such fact has driven numerous studies and research. As a result, the corpus of literature on the subject is quite extensive and comprehensive. Specifically, the subjects include works about how employee loyalty contributes to an organizations’ competitiveness, how it reflects the organization, measurement and evaluation of employee loyalty, among other issues. Some of the studies undertaken in regard to employee loyalty that are relevant in this paper’s objectives are outlined below: 1. Swayne, Duncan and Ginter (2006) explained how employee loyalty could determine the kind of culture and values an organization has. According to him, this aspect helps consumers determine whether the firm has an outstanding quality in service delivery because loyal employees mean companies who know how to value people. (p. 185) Loveman (1998) used the service profit chain framework in his effort to link employee satisfaction and loyalty to customer satisfaction and financial performance. The author underscored that the framework hypothesized relationships between employee, customer and financial outcomes. The emphasis on these three elements makes this framework an interesting resource for